Refund policy

We want you to love your ODXWEAR gear. If something isn't right, here's how returns and refunds work.

Returns
You can request a return within 7 days of receiving your order. To be eligible, items must be:

Unused, unworn, and in original condition
With original tags and packaging intact

How to request a return
Contact us at [email/WhatsApp number] with your order number and reason for return. We'll guide you through the next steps.

Return shipping

If the item is defective, damaged, or wrong, we'll cover the return shipping cost.
If you're returning for any other reason (size, change of mind), return shipping is the customer's responsibility.

Refunds
Once we receive and inspect your returned item, we'll notify you of approval. Approved refunds are processed within 5–7 business days via [bank transfer / original payment method]. Since orders are Cash on Delivery, refunds will be issued via [bank transfer / mobile wallet — specify].

Exchanges
Need a different size or color? Contact us within 7 days of delivery and we'll arrange an exchange, subject to availability.

Non-returnable items
[e.g., items on final sale, underwear, custom prints — list if applicable]

Damaged or incorrect items
If your order arrives damaged or you received the wrong item, contact us within 48 hours with photos, and we'll arrange a free replacement or full refund.